FAQ
When will Save Me Cows!™ ship?
Pre-order now for an estimated ship date of August 2025. (In production now.)
What's included?
Save Me Cows!™ includes box, instruction manual, sticker sheet, and a physical game cartridge with label.
How big is the first manufacturing run?
This first run is limited. The estimated ship date is August 2025. (In production now.)
Where is my order?
Please click the link in your Order Confirmation email to view the status of your order. If your order has shipped, you should have received a Shipping Confirmation email that contains a tracking number. If you cannot find either of these emails, click here to log into your account and view your order status.
Can I reroute my package once it’s shipped?
Unfortunately, no. Your order will be sent to the shipping address you entered when checking out. If you’re unable to receive your package at the address you provided, we recommend checking your tracking number and reaching out to the carrier to see if they can forward your package to the correct address.
Something is wrong with my BinarySquare game cartridge.
If you’re experiencing a problem with a BinarySquare game when playing on a Game Boy®, Game Boy Color®, ModRetro Chromatic™, Analogue Pocket™, or other compatible systems, please make sure your firmware is up to date (if applicable). If you are still having issues, please contact us. Include your order number, a detailed description of the problem, the device you're using, and we'll help you out.
What is your return policy?
Pre-orders are ineligible for returns. However, orders can be cancelled within 24 hours of placing your order. Refer to the refund policy for details.
You don’t ship to my country. When will you?
All orders ship from our distribution hub in North America. We're just a small company right now, so we're starting out with a retail presence based in the USA.
Are there returns or exchanges for international orders?
We are unable to provide returns or exchanges for any international orders at this time. If you encounter order issues such as defects or incorrect items, please contact us.
Does BinarySquare handle international taxes, duties, and fees?
No. If you are outside of the USA you will need to pay the required taxes, duties, and fees for your specific country.
Can I place a bulk order?
Possibly! Please contact us and let us know what you need, and we’ll do our best to accommodate you.
How can I get in touch with someone if I am a member of the press?
Please contact us here.